Help center

Check your spam folder: the link comes from an Eduzena address and stays valid for a few minutes. After that, request a new one from the sign-in page. If your number is registered, you can also sign in with the code sent on WhatsApp.

Do not pay again: a Mobile Money payment can take a few minutes to be confirmed to us. If nothing changes, write to support with the transaction ID from your operator's SMS, the date and the amount.

Yes, in several instalments, chosen at enrolment. The last one falls before the exam gets close, so you pay nothing while you revise the hardest. A missed instalment leaves you a few grace days before any suspension.

Yes. Refunds are counted from the exam date, not the purchase date: full if you cancel early, pro rata after that, and none in the last weeks, because the preparation has been delivered. Write to support with the enrolment concerned.

Reopen the mock exam: your paper resumes where it stopped, with your answers already saved. The timer keeps running during the cut — the same rule for everyone, which keeps the ranking fair.

The school assigns the seat: check with them that it was assigned to the address or number you sign in with, then sign in from your school's address.

WhatsApp is fastest, on the support number: write "support" and describe your problem. You can also use the contact form; you then get a reference (EZ-…) to quote on WhatsApp so you never have to explain twice.

Click "Sign up" at the top of the page. Your email is enough, or your Google or Facebook account. It is free.

On the sign-in page, click "Forgot password". You get an email with a link valid for one hour. You can also receive a sign-in link, no password needed.

By mobile money, straight from your phone. Bank cards are accepted too.

Do not pay again: the operator's confirmation sometimes takes a few minutes. If nothing happens, write to us with the transaction ID from your operator's SMS, the date and the amount.

Yes, within 14 days of purchase, if you have viewed less than 25% of the course. Write to us from the contact page with your payment reference; the refund goes back through the payment method you used.

With the currency selector at the top of the page. Your choice is kept for your next visits.

Yes, from your profile. Deletion is final: your personal data is erased or made anonymous. Payments are kept, as the law requires for accounting.

The course stays in your account. If moderation suspends a course, you keep it, unless its content can no longer be served to anyone: then you are told and refunded.

In a lesson, tap "Download". The lesson is saved on your phone, protected, and you can follow it without signal. Your progress updates as soon as you reconnect.

Up to 5 lessons per course, and 50 in total. To download more, delete a lesson you have already followed.

They are Eduzena certificates, not state diplomas. Each has a number and a QR code: a recruiter or a school can check in a moment that it is genuine.

Courses are in French. Some teachers have their subtitles translated into other languages, including local ones: you pick them in the video player when they exist.

An assistant that knows the content of your course. You ask your questions without leaving the video, at any time.

Yes, as often as you like. Your progress stays saved.

Apply from "Become a teacher": your background, what you teach and a short video. You are signed in right away and can prepare your first course in your Studio.

A person from the team reviews it within 48 business hours. You are told by email.

30% of each sale price. From 5 sales, and after review by the team, ambassador teachers pay only 20%.

From your finances, from 10,000 FCFA (or €15), by mobile money or bank transfer. Each request is processed within 3 days. The first withdrawal requires a verified ID and the signed teacher contract.

You do. You keep all your copyright; Eduzena only receives a non-exclusive licence to distribute your courses for the length of your contract.

Your share of that sale is taken back from your balance; if you already withdrew it, it is deducted from your next sales. Nothing is taken back when the mistake is ours.

Quiz questions suggested from your video transcripts, subtitle translation, and a quality check before publishing. You review and decide everything.

Your Studio gives you a personal invitation link. You then see who signed up thanks to you and who published their first course.

Create your demo space in a few minutes, in your colours, from the free pilot page. You can also ask us for a 30-minute presentation.

60 days, free, with no commitment and no card, for one cohort.

A price per student per year, in local currency, decreasing with the number of students. We present your institution's price during the pilot.

Import your cohort by CSV, then invite your students by email or WhatsApp. Sign-in with your institution's Google or Microsoft accounts is also possible.

In the European Union, in Germany, isolated for each institution and exportable at any time. Our host is named in the legal notice.

Yes. Your teams use the Studio with the same tools, and their courses stay in your space, not in the public catalogue.

In the European Union, in Germany. Our host and the site's publisher are named in the legal notice.

Never. We neither sell nor transfer any personal data. Audience measurement uses an anonymous identifier, without your email.

Write to us from the contact page: access, correction, deletion. The privacy policy details what we keep and why, and a version is written for teenagers.

No. Eduzena opens in your browser, and you can add it to your phone's home screen to open it like an app.

Recent versions of Chrome, Edge, Firefox and Safari, on computer and on phone.

Reload the page, then check your connection. If the signal is weak, choose low quality or audio only. If the problem continues, write to us with the page address and your browser.

Reconnect to the internet and open the app: syncing starts again by itself. If the error continues, delete and download the lesson again.

Video is offered in low quality for small data plans, and audio only uses much less. Data-saver mode reduces usage further.

Turn on battery-saver mode in your profile: deep black theme and animations off, more economical on AMOLED screens.

Write to us from the contact page with the page concerned, your browser, what you did and what happened. A screenshot helps a lot.