Refund Policy
In line with our quality commitments, some purchases may qualify for a refund.
Last updated: 2026-10-23
1. Eligibility
Refunds may be requested within 14 days of purchase, provided less than 25% of the course content has been viewed. Subscriptions are refunded pro-rata for the unused months.
2. How to request
Send your request from the Contact page, including: transaction reference, course title and reason. Our team responds within 72 business hours.
3. Refund delays
Refunds are processed within 5 business days after approval, using the same payment method as the original purchase (Mobile Money, card, PayPal).
4. Exceptions
Already-consumed live sessions, issued certificates and used tutoring packs are non-refundable.
A preparation found disappointing
We sell a preparation, not a success: failing the exam does not, on its own, give a right to a refund. Refunds follow the exam date — full well before, pro rata after that, nothing in the last weeks, because the preparation has been delivered. If the fault is ours (access cut, mock exam interrupted), a goodwill gesture decided in advance applies, without having to ask for it.
An unpaid instalment
An unpaid instalment leaves a few grace days; after that, access is suspended — never cancelled. As soon as it is paid, access returns, with no progress lost. During a payment outage, and for a few days after, nobody is suspended.
A payment dispute
If a payment is disputed with the bank, the access it opened is suspended while the dispute is reviewed. If the bank rules in our favour, access returns as it was; otherwise it stays closed, and no further refund is due since the bank returned the amount. If you disagree with us, write to us first: a support request is settled faster than a dispute.